Privacy Policy
Effective Date: 20 July 2025
This Privacy Policy ("Privacy Policy," "Policy," or "Agreement") governs your relationship with the Route XL service (the "Service").
This document informs you about our policies regarding the collection, use, and disclosure of personal data when you use our Service, the rights you have over that data, and how we protect your information. By using the Service, you agree to the collection and use of information in accordance with this Policy. Terms not otherwise defined in this Policy have the meanings set out in our Terms and Conditions.
Information Collection and Use
We collect different types of information to provide and improve the Service:
Types of Data Collected
Personal Data
While using the Service, we may ask you to provide us with personally identifiable information ("Personal Data") that may include, but is not limited to:
- Name
- Email address
- Contact preferences
- Cookies and usage data
Usage Data
We collect information on how the Service is accessed and used, including:
- IP address
- Browser type
- Device type and OS
- App usage logs
- Crash logs
- Diagnostic data
Tracking & Cookies Data
We use cookies and similar technologies to track activity and hold certain information:
- Session Cookies
- Preference Cookies
- Security Cookies
You may refuse all cookies or indicate when a cookie is being sent through your browser settings. However, disabling cookies may affect some Service functionality.
Use of Data
We use collected data to:
- Provide and maintain the Service
- Notify you of changes
- Enable interactive features
- Provide support and customer care
- Monitor usage and performance
- Improve the Service
- Detect and fix technical issues
- Analyze in-app purchase behavior
Legal Basis for Processing (Global Compliance)
We process your Personal Data based on:
- Consent
- Contract performance
- Legal obligations
- Legitimate interests
We strive to comply with relevant international data protection laws, including but not limited to:
- GDPR (EU)
- UK GDPR / DPA 2018
- CCPA (California, USA)
- PIPEDA (Canada)
- LGPD (Brazil)
- Privacy Acts in New Zealand, Australia, and other applicable jurisdictions
Consent Withdrawal
Where our processing is based on your consent, you may withdraw your consent at any time by contacting us at info@routexl.ai. Withdrawal of consent does not affect the lawfulness of prior processing.
Marketing and Communication
If you have provided your consent or where legally permitted, we may send you marketing communications regarding the Service. You can opt out by following the unsubscribe link in our communications or by contacting us directly at info@routexl.ai We do not sell your data or share it with unaffiliated third parties for their own marketing.
Third-Party Service Providers
We may use third-party vendors to help provide our Service (e.g., analytics, hosting, communication). These vendors may process your Personal Data strictly for our operational purposes and are bound by confidentiality and data protection obligations.
We ensure contracts with all service providers include appropriate data protection measures, including Standard Contractual Clauses for international transfers where applicable.
Data Retention and Deletion
We retain your Personal Data only for as long as needed to fulfill the purposes stated in this Policy or as required by applicable law. After this period, your data will be deleted or anonymized.
You may request deletion of your data at any time by emailing info@routexl.ai. We will act on such requests unless we are
Data Breach Notification
In the event of a data breach affecting your Personal Data, we will notify you without undue delay in accordance with applicable data protection laws. We may notify you via email, in-app alert, or both.
Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your data
- Restrict or object to processing
- Withdraw consent
- Request data portability
- File a complaint with a supervisory authority
To exercise any of these rights, contact us at info@routexl.ai. We may require verification of your identity before
Children’s Privacy
Our Service is not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect data from minors. Contact us if you believe we collected such data.
Analytics
We use Firebase (by Google Inc.) to monitor and analyze usage. You can opt out via device settings or Google’s instructions.
- Firebase Privacy Policy: https://policies.google.com/privacy?hl=en
- Data Safeguards: https://support.google.com/analytics/answer/6004245
Links to Other Sites
Our Service may contain links to external sites not operated by us. We assume no responsibility for the privacy practices of any third-party sites or services.
Changes to This Privacy Policy
We may update this Policy periodically. Changes will be posted here with an updated effective date. For significant changes, we may also notify you via email or in-app notice.
Contact Us
If you have any questions about this Privacy Policy, contact us at: Email: info@routexl.ai