Terms of Service
Last Updated: 20 July 2025
These Terms of Service ("Terms", "Terms of Service, Term and Conditions", "Agreement") govern your relationship with the Route XL Planner application and services (collectively, the "Service").
By accessing or using the Service, including downloading the Route XL Planner mobile app or accessing our website (https://www.routexl.ai ), you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 16 years old, or the minimum legal age in your jurisdiction, to use the Service. By using the Service, you confirm that you meet these requirements and have the capacity to enter into a legally binding contract.
2. Description of Service
Route XL is a software-as-a-service (SaaS) solution accessible via web browser, mobile apps, or integrations. It provides route optimization, navigation assistance, team collaboration tools, and productivity features for personal or professional use. We may add, change, or remove features at any time without notice.
3. Subscriptions
The Service may offer paid subscription plans ("Subscriptions") that auto-renew unless canceled. Billing cycles can be weekly, monthly, or yearly and are managed through your Apple App Store, Google Play, or our web billing partners. You can cancel your subscription at any time through your store account or via the Route XL web dashboard.
Your subscription will renew automatically unless canceled at least 24 hours before the end of the current billing period. Subscription fees and terms are disclosed prior to purchase.
4. Free Trial
We may offer limited-time free trials. If billing information is required, charges will only apply after the trial ends unless canceled in advance. We may change, suspend, or terminate free trials at any time without notice.
5. Fees & Pricing Changes
We may adjust subscription fees or introduce new charges with at least 15 days' prior notice. The new rate will apply at the next renewal. Continued use of the Service after the change constitutes acceptance of the new pricing.
6. Web Billing and Payments
For subscriptions purchased via our website ("Web Billing"), payments are processed securely through third-party services such as Stripe, Paddle, or PayPal. You agree to provide accurate billing details and authorize Proalab to charge your selected payment method on a recurring basis based on your selected plan. You can manage or cancel your subscription at any time via your account dashboard at https://www.routexl.ai
By using web billing, you also agree to be bound by the terms and privacy policies of our payment processors.
7. Refunds
All payments are non-refundable except where required by law or at our sole discretion. Refunds for in-app purchases must be requested directly through the Apple App Store or Google Play Store, subject to their policies. Web Billing refunds must be requested through our support team.
To assist in refund management, we may share non-personal purchase metadata with platform providers, including time since app installation, app usage, and in-app purchase details. By using the Service, you consent to this data processing. To withdraw consent, contact us at support@routexl.ai
8. User Accounts and Access
To access certain features, you must register an account. You are responsible for keeping your login credentials secure and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or breach. We may suspend or terminate access if misuse or fraudulent activity is detected.
9. Team or Business Licenses
Some plans allow multiple users under a single organization account. The account owner or administrator is responsible for managing team access, assigning seats, and ensuring all users comply with these Terms. Shared logins are prohibited. Misuse of team functionality may result in termination.
10. User Responsibilities
You agree to:
- Use the Service safely and lawfully, without violating traffic laws
- Provide truthful and accurate information
- Avoid using the Service while operating a vehicle or in high-risk contexts
- Comply with local and international laws, including export regulations
11. Prohibited Conduct
You may not:
- Reverse engineer, disassemble, or decompile any part of the Service
- Use bots, scrapers, or automated tools to access or copy content
- Misuse ad identifiers or manipulate app attribution
- Interfere with service infrastructure or operations
- Upload malicious code or disrupt networks
12. Intellectual Property
The Service and its contents—including text, images, logos, software, and routes—are the intellectual property of Proalab Limited and its licensors. You are granted a personal, revocable, non-transferable license to use the App and Web platform for lawful personal or professional use. You may not copy, redistribute, or create derivative works from the App or Service.
All rights not expressly granted remain with Proalab.
13. Third-Party Services
The Service may use third-party APIs, SDKs, and services such as Google Maps, Apple, Paddle, Stripe, and analytics providers. Your use of these components is subject to their respective terms and privacy policies. We are not responsible for the content, accuracy, or practices of third-party providers.
14. User-Generated Content
If you upload or submit content to the Service, you grant Proalab a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and modify such content for operating and improving the Service. You must have the necessary rights to share any submitted content and confirm it does not infringe on others’ rights.
15. Termination
You may stop using the Service at any time. Deleting the app does not cancel your subscription—you must manage that through your store or dashboard.
We reserve the right to suspend or terminate your account or access to the Service if you violate these Terms, fail to pay, engage in fraud, or cause harm to us or others.
16. Disclaimers
- The Service is provided "as is" and "as available" without warranties of any kind.
- We do not guarantee uninterrupted availability, accuracy, or performance.
- We are not responsible for your use of the Service while driving, nor do we guarantee the suitability of routes for specific vehicle
types or purposes.
- Connectivity and device limitations may affect performance.
We implement commercially reasonable measures to protect your account and data, but no system is completely secure. Use the Service at your own risk. For more information, see our Privacy Policy.
17. Limitation of Liability
To the extent permitted by law, Proalab and its affiliates shall not be liable for indirect, incidental, or consequential damages, including loss of data or profits.
In no case shall our total liability exceed the greater of: (i) the amount you paid in the last six months, or (ii) €50, unless otherwise required by law.
18. Indemnity
You agree to defend and hold harmless Proalab from any claims, damages, or liabilities resulting from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.
19. Jurisdiction
These Terms are governed by the laws of New Zealand unless mandatory local laws apply. If any part of these Terms is unenforceable, the rest will remain in effect.
20. Changes to These Terms
We may update these Terms from time to time. If changes are material, we’ll provide at least 30 days’ notice. Continued use after such changes constitutes your acceptance. If you disagree, you must stop using the Service.
21. Contact
For questions, feedback, or legal inquiries, please contact us at: info@routexl.ai.